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Privacy policy

Last Updated: July 2026

Talabak ("Talabak," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Talabak mobile application, website, and related services.

By using Talabak, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Mobile phone number
  • Email address (if provided)
  • Password (encrypted)
  • Profile photo (optional)

Location Information

  • Delivery address
  • GPS location
  • City and delivery zone

Order Information

  • Order history
  • Purchased products
  • Restaurants and stores
  • Order value
  • Payment method

Device Information

  • Device type
  • Operating system
  • Device ID
  • IP address
  • App version

2. How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Process and deliver your orders.
  • Provide customer support.
  • Communicate order updates.
  • Send promotional offers (with your consent where required).
  • Improve our products and services.
  • Personalize your experience.
  • Prevent fraud and unauthorized activities.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information.

Your information may be shared only with:

  • Restaurants and merchants to prepare your order.
  • Delivery partners to complete delivery.
  • Payment service providers to process payments.
  • Government or regulatory authorities when required by law.

We share only the information necessary to provide our services.

4. Location Services

Talabak uses your location to:

  • Identify your delivery address.
  • Display nearby restaurants and stores.
  • Calculate delivery fees.
  • Track your order during delivery.

You may disable location services through your device settings; however, some features of the application may not function properly.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze usage and traffic.
  • Enhance your browsing experience.

You may manage cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Data encryption during transmission.
  • Secure servers and infrastructure.
  • Restricted employee access.
  • Continuous security monitoring.

While we strive to protect your information, no electronic transmission or storage system is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Maintain business records.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce our agreements.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.
  • Request deletion of your account and personal data.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal information where applicable.

Some information may be retained where required by law or for legitimate business purposes.

9. Marketing Communications

Talabak may send you:

  • Promotional offers
  • Discounts and coupons
  • New restaurant announcements
  • Service updates
  • Marketing notifications

You can opt out of marketing notifications at any time through the app settings or by following the unsubscribe instructions provided.

10. Payment Information

Talabak does not store your payment card details on its servers.

Payments are processed by authorized third-party payment providers, and your payment information is handled in accordance with their privacy policies and security standards.

11. Children's Privacy

Talabak's services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Third-Party Links

Our application or website may contain links to third-party websites or services.

Talabak is not responsible for the privacy practices or content of those third-party services.

13. Changes to This Privacy Policy

Talabak may update this Privacy Policy from time to time.

Any changes will be posted within the application or on our website, together with the updated effective date.

Your continued use of Talabak after changes become effective constitutes your acceptance of the revised Privacy Policy.