1. Definitions

• Talabak refers to the Talabak application and its operators.
• Customer means any user placing an order.
• Merchant refers to restaurants, stores, pharmacies, supermarkets, or other businesses listed on Talabak.
• Delivery Partner refers to individuals or companies responsible for delivering orders.
• Order means any purchase made through Talabak.

2. Eligibility

You must be at least 18 years old or have permission from a parent or guardian to use Talabak.

You are responsible for maintaining the confidentiality of your account and password.

3. Orders

Orders are subject to acceptance by the selected merchant.

Once a merchant accepts your order, preparation begins immediately.

Some orders cannot be cancelled after preparation has started.

Talabak reserves the right to reject or cancel any order in cases of fraud, payment issues, unavailable items, or operational reasons.

4. Pricing

Prices displayed in the application are provided by merchants.

Delivery fees may vary depending on:

• Distance
• Delivery zone
• Weather conditions
• Peak demand (Surge Pricing)
• Promotions

Prices are subject to change without prior notice.

5. Payments

Talabak accepts available payment methods displayed in the application.

Customers agree to pay:

• Item prices
• Delivery fees
• Applicable taxes
• Service fees (if any)

Failure of electronic payment may result in order cancellation.

6. Delivery

Estimated delivery times are estimates only.

Actual delivery may vary due to:

• Traffic
• Weather
• Restaurant preparation time
• High order volume
• Unforeseen circumstances

Talabak is not responsible for delays caused by factors beyond its reasonable control.

7. Customer Responsibilities

Customers agree to:

• Provide accurate delivery information.
• Answer calls from the merchant or delivery partner.
• Be available to receive the order.
• Treat delivery partners respectfully.

Failure to receive an order may result in cancellation without refund.

8. Merchant Responsibilities

Merchants are responsible for:

• Food quality
• Product availability
• Accurate menu information
• Packaging
• Preparation time

Talabak acts as a technology platform connecting customers and merchants.

9. Delivery Partner Responsibilities

Delivery partners must:

• Deliver orders safely.
• Follow traffic laws.
• Handle food and parcels carefully.
• Maintain professional conduct.

10. Cancellations

Orders may be cancelled if:

• Requested before preparation begins.
• The merchant cannot fulfill the order.
• Delivery is impossible.
• Fraudulent activity is detected.

Refund eligibility depends on the reason for cancellation.

11. Refund Policy

Refunds may be issued for:

• Wrong order
• Missing items
• Order not delivered
• Restaurant cancellation
• Payment errors
• Damaged food
• Food quality issues (subject to review)

Refunds are processed using the original payment method whenever possible.

12. Promotions

Coupons and promotional offers:

• Cannot be exchanged for cash.
• May expire without notice.
• May have minimum order requirements.
• May be limited to specific merchants or users.

Talabak may modify or cancel promotions at any time.

13. Surge Pricing

During periods of high demand, delivery fees may increase temporarily.

Surge pricing will always be displayed before the customer confirms an order.

14. Prohibited Activities

Users must not:

• Use false identities.
• Abuse promotions.
• Commit payment fraud.
• Harass merchants or delivery partners.
• Attempt unauthorized access to Talabak systems.

Violations may result in permanent account suspension.

15. Privacy

Talabak collects personal information necessary to:

• Process orders
• Provide deliveries
• Improve services
• Prevent fraud
• Communicate with customers

Customer information is handled according to the Talabak Privacy Policy.

16. Intellectual Property

All Talabak trademarks, logos, software, content, and designs remain the property of Talabak.

Users may not copy, modify, or distribute Talabak content without written permission.

17. Limitation of Liability

Talabak provides a platform connecting customers with merchants and delivery partners.

To the maximum extent permitted by law, Talabak shall not be liable for:

• Merchant food quality
• Allergic reactions
• Product availability
• Delivery delays beyond reasonable control
• Indirect or consequential damages

18. Account Suspension

Talabak may suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse customer support
• Repeatedly fail to receive orders

19. Changes to These Terms

Talabak may update these Terms & Conditions at any time.

Continued use of the application constitutes acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by the laws applicable in the country where Talabak operates.